Course curriculum

  • 1

    Introduction

    • Introduction
    • What is ISO 20121?
    • Who can implement ISO 20121?
    • What are the steps?
  • 2

    Context and scope

    • Introduction
    • Organisational Context
    • Scope of the management system
    • Establishing the system
  • 3

    Principles and policy

    • Introduction
    • Sustainable Development Principles
    • Leadership and Commitment
    • Resources
    • Policy
  • 4

    Competence, awareness, roles

    • Competence
    • Awareness
    • Delegation
  • 5

    Stakeholders & Communications

    • Stakeholders
    • Communication
  • 6

    Issues, objectives

    • Issues identification
    • Legal and other requirements
    • Objectives and targets
  • 7

    Operations & Supply Chain

    • Operational control
    • Supply chain management
  • 8

    Documentation, Performance, Review

    • Documented Information
    • Performance against principles
    • Measurement
    • Review & audit
    • Improvement